About the role
As a Customer Support Associate, you will be responsible for assisting customers with their inquiries and providing solutions to their issues. You will engage with customers through phone, email, and chat, ensuring a high level of satisfaction. This role suits individuals who enjoy helping others and are eager to learn in a dynamic environment.
The team offers training and continuous support, making it an ideal place for entry-level candidates. You will gain valuable experience that will enhance your communication and problem-solving skills, setting the foundation for a successful career.
What you'll do
- Assist customers via phone, email, and chat.
- Resolve customer issues promptly.
- Provide product and service information.
- Maintain customer records and databases.
What you'll need
- Bachelor's degree or equivalent experience.
- Strong communication skills.
- Basic computer knowledge.
Skills
Good verbal and written communication.
Problem-solving skills.
Customer-oriented mindset.
Good to have
Familiarity with CRM software.
Basic knowledge of customer service practices.
Benefits
- Comprehensive training provided.
- Opportunities for career growth.
- Friendly work environment.
Interested in this role?
It takes about two minutes. Free to apply — OneFresher never asks candidates for money.
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Questions about this job
What are the main responsibilities of this role?
You will assist customers with inquiries, provide solutions, and ensure high satisfaction through various communication channels.
Is prior experience required?
No, this role is open to freshers and training will be provided.
What is the work environment like?
The job is onsite in MG Road, Indore, and you will work closely with a supportive team.
How can I apply for this position?
Click "Apply Now" on this page to apply through OneFresher. OneFresher is recruiting for this role on behalf of a client employer.
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