About the role
As a Customer Support Associate, you will be the first point of contact for customers, assisting with inquiries and resolving issues. You will handle calls, emails, and chat support, ensuring a high level of customer satisfaction. This role is ideal for candidates with excellent communication skills and a passion for helping others. The team offers a supportive environment with training and growth opportunities.
What you'll do
- Assist customers with inquiries via phone, email, and chat
- Resolve customer issues promptly and efficiently
- Maintain customer records and document interactions
- Collaborate with team members to improve service processes
What you'll need
- 12th pass or higher
- Good communication skills in English and Hindi
- Familiarity with basic computer applications
Skills
Excellent verbal and written communication skills
Customer service orientation
Problem-solving abilities
Good to have
Experience with customer support software
Knowledge of CRM tools
Benefits
- Training and development programs
- Opportunities for career advancement
- Work in a collaborative and dynamic environment
Interested in this role?
It takes about two minutes. Free to apply — OneFresher never asks candidates for money.
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Questions about this job
What are the primary responsibilities of this role?
You will assist customers with their inquiries, manage calls, and provide support through emails and chat.
Is this position suitable for freshers?
Yes, this position is specifically for freshers with little to no experience.
What are the working hours for this role?
The working hours are typically 9 AM to 6 PM, Monday to Friday.
How do I apply for this position?
Click "Apply Now" on this page to apply through OneFresher. OneFresher is recruiting for this role on behalf of a client employer.
What skills are required for this position?
Strong communication skills and a customer-friendly attitude are essential.
Listing last updated